Refund policy

Cancellation of Order

Customers can cancel the contract within 5 working days after delivery if the purchase was made via Luxury Homes website or telephone.

No right to cancel if:

• Products were purchased on site at Luxury Homes store.
• Items have been opened or unsealed by the Customer.
• Products have been customized for the Customer.

Procedure for Cancellation

Cancellation must be communicated in writing to Luxury Homes.

Returning Products

• If the Customer cancels, they must return the Products to Luxury Homes store at their own cost.
• The Customer must take reasonable care of the Products while they are in their possession.

Refund Process

• Luxury Homes will refund the purchase price within 30 days from the cancellation date.
• Delivery service costs may be deducted from the refund amount.

Service Charge Recovery

Luxury Homes may recover the Service Charge by:

• Debiting any credit or debit card of Luxury Homes immediately following the refund.
• Setting off the Service Charge against the refund.

Customer Responsibility

The Customer acknowledges that the Service Charge compensates Luxury Homes for any loss suffered due to the Customer's failure to take reasonable care of the Products.